Our ICT Group interacts with multi-lateral agencies (like The World Bank, Asian Development Bank, UNICEF, WHO etc.) and governments on the availability, effectiveness, and implementation of emerging Information and Communication Technologies (ICT). These solutions improve the efficiency of Social Safety Net programs in developing and developed countries.

This work involves research and evaluation of various alternative ICTs, including nascent technology that is not yet commercially deployed. The results of these researchs are then applied to a variety of scenarios in developing countries such as those within Africa and Asia. Capacity Planning is done based on population and demographic profiles of these countries, and rightsizing evaluations for the various ICT alternatives available. The capacity planning and rightsizing evaluations profile the technology architecture, and predict the effectiveness and estimated cost of implementing these alternatives.

In 2004-05, CAL2CAL authored The World Bank’s Social Protection Discussion Paper (#522) - “Improving the Efficiency of Social Safety Net Program Delivery in Low Income Countries...” This paper is available on The World Bank website.