Customer Profile
Established in 1939 in Barbil, a mining center in Orissa, India, Mitra S.K. Private
Limited offers a comprehensive package of services including sampling, supervision,
and chemical analysis; as well as technical consulting, marine and general surveys.
Throughout the years, Mitra SK has consistently followed the principle of providing
reliable, accurate and independent assessment of quantity and quality of minerals.
Its certificates are accepted worldwide for commercial transaction, making it one
of the leading certification agencies in India.
Business Problems
Mitra S. K. Private Ltd. captures vessel inspection and analysis results and distributes
this information to several locations around the world. Recording this information
and tracking of shipments was a time and manpower intensive process. Information
collected in paper form was transcribed to email. As there was no centralized process
in place the volume of e-mail received by each member of Mitra SK was huge. There
was a need for an efficient and reliable solution that could accurately capture,
track and report shipment information and Inspection details in electronic format;
and maintain data in a secure centralized location. Authenticated users can view
shipment details from this centralized location.
Solution Overview
Keeping in mind existing business problems, we developed a web-based application
to capture shipment information through a user-friendly interface and generate reports
based on this information. Functionalities include the following:
• Capturing inspection & analysis details of shipments and customer information.
• Extensive search criteria.
• Color Coding to identify shipment status.
• Announcement section to display user or role specific information.
• Advanced reporting and data downloads with query, selection and sort criteria.
• User customization.
• Access to different functionalities of the system depends on user rights set by
the system administrator
Technology Used
Application was web-based hosted in IIS 5.0 or above and built in Microsoft® .NET environment with SQL Server 2000 as the relational
database.
Potential Benefits
This has increased productivity by eliminating redundant paperwork. Number of e-mails
has reduced since the deployment of MSKIE and employees and customers can view shipment
information from a single centralized location which has helped to eliminate the
existence of same information at multiple locations. Automatic e-mail generation
has also played a vital role in increasing productivity in Mitra SK. The customer
has reported overall increase of productivity and satisfaction by its employees
and customers.
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